Case Management Features
Overview of CRM features | Detailed List of all CRM features
- Track customer service, technical support, customer complaints and similar incidents
- Integrate your service, sales and support emails directly into cases
- Holds a chronological record of all correspondence
- Automatically assigns a unique case number for every case
- Built in spam filter
- Prioritize issues according to critical or urgent factors
- Set a due date with CRM dashboard integration
- Record the classification of each case
- Fully customizable classifications
- Full HTML formatting abilities for recording correspondence
- Copy and paste from emails with preserved formatting
