Leopard CRM Refunds Policy
(This Refunds Policy is taken directly from the Leopard CRM Terms and
Conditions. For full terms and conditions governing use of Leopard CRM,
please see the original Terms and Conditions documentation)3. Payments, Refunds, Increasing and Decreasing Users
3.1 Once you sign up for a Subscription Account, You are agreeing to pay the required amount in full before making use of the Service.
3.2 The Service is billed in advance on a monthly basis. The available payment method is credit card, which will automatically be debited by Leopard
Software at the beginning of each billing cycle. Leopard Software reserves the right to alter or add further available payment methods at any time. Failure of cleared payment being received may result in the suspension or termination of your account.
3.3 Fees are quoted in Australian Dollars (AUD) exclusive of Goods and Services Tax (GST). A Tax Invoice will be emailed to You by Leopard Software upon payment, outlining to You the cost of the Service, together with any taxes (including GST) that are payable by You. You shall be responsible for payment of any taxes, levies, or duties as required.
3.4 The monthly amount payable by You is calculated by multiplying the current price per user log-in by the number of user log-ins You request, plus any taxes payable ie: ((user price x number of users) + taxes) = monthly payment amount.
3.5 The date of first sign up to a Subscription Account will be used to calculate the monthly payment period. Each consecutive monthly anniversary of that date will be used to calculate billing cycles.
3.6 By choosing the “Account Management” option inside the “CRM admin” function within the Service, You can increase the number of Subscribed Users on your account. You will immediately be charged a pro rata amount to represent the number of days left on the current billing cycle multiplied by the number of increased users requested. The new monthly charge rate for your account will automatically take effect at the beginning of the next billing cycle.
3.7 By choosing the “Account Management” option inside the “CRM admin” function within the Service, You can decrease the number of Subscribed Users on your account. The new monthly charge rate for your account will automatically take effect at the beginning of the next billing cycle. There will be no refunds or credits for partially used months, both past and present. There will be no refunds or credits for unused log-ins, both past and present.
3.8 You may at any time disable a user log-in by choosing the “User Management” option inside the “CRM admin” function within the Service. Disabling a user does not decrease the number of Subscribed Users on your account. You will continue to be charged your usual monthly rate, unless you also decrease the number of Subscribed Users as described in clause 3.8.
3.9 Prices of all services, including but not limited to monthly subscription fees to the Service, are subject to change upon 30 days notice. Such notice may be provided at any time by notification to your account email address or by posting notification within the Service itself.
Last updated: 25th July 2009
