Leopard CRM Refund Policy

  1. Once you sign up for a paying account, you are agreeing to pay the required amount in full before making use of the Service.
  2. The Service is billed in advance on a monthly basis. The available payment method is credit card, which will automatically be debited by Leopard Software at the beginning of each billing cycle. Leopard Software reserves the right to alter the available payment method at any time. Failure of cleared payment being received may result in the suspension or termination of your Account.
  3. The monthly amount payable by you is calculated by multiplying the current price per user login by the number of user logins you request, plus any taxes payable ie: ((user price x number of users) + taxes) = monthly payment amount.
  4. There will be no refunds or credits for partially used months, both past and present. There will be no refunds or credits for unsused logins, both past and present.
  5. The date of first sign up will be used to calculate the monthly payment period. Each consecutive monthly anniversary of that date will be used to calculate billing cycles. You may at any time upgrade/downgrade your plan, cancel your account, and add/subtract user logins by advising us in writing by emailing support@leopardsoftware.com.au. Cancellation will take effect immediately, and any other changes will take effect from the next billing cycle onwards.
  6. Fees are quoted in Australian Dollars (AUD) exclusive of Goods and Services Tax (GST). A Tax Invoice will be provided to you by Leopard Software upon payment, outlining the cost of the Service to you, together with any taxes (including GST) that are payable by you. You shall be responsible for payment of any taxes, levies, or duties as required.
  7. For any upgrade or downgrade in plan level, your account will automatically be charged the new rate on your next billing cycle.
  8. Downgrading your Service may cause the loss of Content, features, or capacity of your Account. Leopard Software does not accept any liability for such loss.